General Terms & Conditions
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport to travel internationally (not Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions (out of the USA). Mayfield Elite Travel is NOT responsible for passports in ANY way. Passports are required to be valid for 6 months from your return date. PASSPORT CARDS ARE ONLY VALID FOR CRUISES DEPARTING FROM A PORT IN THE USA. THEY ARE NOT VALID FOR INTERNATIONAL TRAVEL VIA AIR!
RESEARCH FEES: Mayfield Elite Travel reserves the right to charge research fees for new reservation requests. The research fee ranges from $0-$250 per quote, depending on the details of the trip and the extent of research involved. The fee will be disclosed in advance and must be paid prior to the trip research commencing. The research fee is non-refundable, however, it is transferable to your final payment if booked within 30 days of the quote being presented. After 30 days, the research fees is no longer transferable and any new quote requests, will require payment of a new research fee. In the event of trip cancellation (whether you cancel it or it is canceled due to non-payment), the research fee will be retained by Mayfield Elite Travel. If your cancelled trip entities you to a refund, the research fee will be deducted from your refund. This is in addition to any cancellation penalties or administrative fees associated with the cancellation of your reservation. If you inadvertently receive a portion of the research fee in your refund, you will be required to reimburse Mayfield Elite Travel for the research fee. Mayfield Elite Travel retains the right to collect additional research fees if you request to makes changes or revisions to the original quote once the research has commenced. These changes/revisions include, but are not limited to: changes to the trip dates, changes to the destination(s), changes to the number of travelers, etc. Mayfield Elite Travel will disclose the cost of the additional research fee prior to conducting the additional research.
CHANGES TO RESERVATIONS: ANY changes made to your existing reservation are subject to change fees and is subject to the current rates, promotions, and terms at the time of change. Change fees vary by reservation, therefore, please inquire before making any changes.
CANCELLATION PENALTIES: Unless otherwise specified in writing, all deposits and subsequent payments are non-refundable.
LATE FEES: Final payments not received prior to the Final Payment due date will incur a late fee of $50 or 7.5% of the overdue balance, whichever is greater. All reservations are subject to cancellation and hotel penalties as described above, if final payment is not received on or before the due date. Late fees are not covered by travel insurance and are always non-refundable. All the above would be protected with the optional Travel Insurance with the exception of late fees. If you do not have insurance – natural disasters (such as hurricanes), cancellations for ANY reason (medical/personal emergencies, cancelation of the wedding, etc.) do not relieve you from these penalties. ONLY the Travel Insurance will ensure you coverage. All cancellations must be received in writing.
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your Mayfield Elite Travel agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
TRAVEL INSURANCE: Travel Protection plans are available and recommended to help protect you and your trip investment. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Your Mayfield Elite Travel Agent will provide a travel insurance quote with your initial trip quote.
Please Note: if you initially reserve a room only package & add airfare to the package through Mayfield Elite Travel at a later date your cancel for any reason insurance policy cost will be adjusted to accommodate the revised total trip package cost at that time. This plan does not include increased rates associated with a change in the number of individuals occupying a room. If the number of individual occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the perperson occupancy rate. Mayfield Elite Travel charges a $50 per person admin fee for all cancellations.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please refer to this website for more information and sample letters: http://www.globetrektravel.com/minortravelforms.pdf Mayfield Elite Travel is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
TRAVEL DOCUMENTS: Travel documents will be sent to you no later than ten (10) days prior to departure date. Please read through these documents immediately; misprints, misspellings, incorrect dates etc. are not the responsibility of Mayfield Elite Travel Included in your travel documents (if airfare is purchased through Mayfield Elite Travel) are airline electronic ticket receipts (proof of purchase, not boarding passes or actual tickets). Boarding passes are printed at the time of check in; online with the airline directly, or at the airport when showing passport & checking in luggage. It is very important that you take your travel documents with you in addition to passports and a major credit card for any baggage fees that may apply.
BAGGAGE FEES: Due to continual changes in airline baggage policies it is suggested that you inquire with your airline's website for up-to-date fees & information. Mayfield Elite Travel is NOT responsible for additional fees incurred for baggage or seating.
BAGGAGE FEES ARE NOT PART OF AN ALL-INCLUSIVE PACKAGE! Please review "Updated Checked Bag and Carryon Bag Rules" at www.TSA.gov
AIRLINE SCHEDULE CHANGES & CANCELLATIONS: Occasionally airlines change flight schedules, & may even cancel flights entirely. These changes are beyond Mayfield Elite Travel's control. In the event that such a situation occur; Mayfield Elite Travel will do it’s very best to assist you with finding best possible alternate option(s). If the flight time change is minor (2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). Mayfield Elite Travel will notify you of major changes. Please Note: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. Mayfield Elite Travel is NOT responsible for any additional costs or fees imposed by the airlines. It is the responsibility of the passenger to check for last minute airline flight time changes within 24 hours of departure. Mayfield Elite Travel is not responsible for changes that may occur within 24 hours of original flight departure time.
RE-CONFIRM YOUR FLIGHTS: Mayfield Elite Travel advises you personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure using the “Record Locator” (found in your Mayfield Elite Travel documents)
AIRLINE CHECK IN: Please check in with your airline at the airport no later than two (2) hours prior to scheduled flight departure time.
RESORT CHECK IN: Check-in time at most resorts is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in.
DRESS CODE: ** MEN ** - Please be advised that some resort restaurants may require long pants, collared shirt, & Closed-toe shoes. Please pack accordingly.
RESEARCH FEES: Mayfield Elite Travel reserves the right to charge research fees for new reservation requests. The research fee ranges from $0-$250 per quote, depending on the details of the trip and the extent of research involved. The fee will be disclosed in advance and must be paid prior to the trip research commencing. The research fee is non-refundable, however, it is transferable to your final payment if booked within 30 days of the quote being presented. After 30 days, the research fees is no longer transferable and any new quote requests, will require payment of a new research fee. In the event of trip cancellation (whether you cancel it or it is canceled due to non-payment), the research fee will be retained by Mayfield Elite Travel. If your cancelled trip entities you to a refund, the research fee will be deducted from your refund. This is in addition to any cancellation penalties or administrative fees associated with the cancellation of your reservation. If you inadvertently receive a portion of the research fee in your refund, you will be required to reimburse Mayfield Elite Travel for the research fee. Mayfield Elite Travel retains the right to collect additional research fees if you request to makes changes or revisions to the original quote once the research has commenced. These changes/revisions include, but are not limited to: changes to the trip dates, changes to the destination(s), changes to the number of travelers, etc. Mayfield Elite Travel will disclose the cost of the additional research fee prior to conducting the additional research.
CHANGES TO RESERVATIONS: ANY changes made to your existing reservation are subject to change fees and is subject to the current rates, promotions, and terms at the time of change. Change fees vary by reservation, therefore, please inquire before making any changes.
CANCELLATION PENALTIES: Unless otherwise specified in writing, all deposits and subsequent payments are non-refundable.
LATE FEES: Final payments not received prior to the Final Payment due date will incur a late fee of $50 or 7.5% of the overdue balance, whichever is greater. All reservations are subject to cancellation and hotel penalties as described above, if final payment is not received on or before the due date. Late fees are not covered by travel insurance and are always non-refundable. All the above would be protected with the optional Travel Insurance with the exception of late fees. If you do not have insurance – natural disasters (such as hurricanes), cancellations for ANY reason (medical/personal emergencies, cancelation of the wedding, etc.) do not relieve you from these penalties. ONLY the Travel Insurance will ensure you coverage. All cancellations must be received in writing.
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your Mayfield Elite Travel agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
TRAVEL INSURANCE: Travel Protection plans are available and recommended to help protect you and your trip investment. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Your Mayfield Elite Travel Agent will provide a travel insurance quote with your initial trip quote.
Please Note: if you initially reserve a room only package & add airfare to the package through Mayfield Elite Travel at a later date your cancel for any reason insurance policy cost will be adjusted to accommodate the revised total trip package cost at that time. This plan does not include increased rates associated with a change in the number of individuals occupying a room. If the number of individual occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the perperson occupancy rate. Mayfield Elite Travel charges a $50 per person admin fee for all cancellations.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please refer to this website for more information and sample letters: http://www.globetrektravel.com/minortravelforms.pdf Mayfield Elite Travel is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
TRAVEL DOCUMENTS: Travel documents will be sent to you no later than ten (10) days prior to departure date. Please read through these documents immediately; misprints, misspellings, incorrect dates etc. are not the responsibility of Mayfield Elite Travel Included in your travel documents (if airfare is purchased through Mayfield Elite Travel) are airline electronic ticket receipts (proof of purchase, not boarding passes or actual tickets). Boarding passes are printed at the time of check in; online with the airline directly, or at the airport when showing passport & checking in luggage. It is very important that you take your travel documents with you in addition to passports and a major credit card for any baggage fees that may apply.
BAGGAGE FEES: Due to continual changes in airline baggage policies it is suggested that you inquire with your airline's website for up-to-date fees & information. Mayfield Elite Travel is NOT responsible for additional fees incurred for baggage or seating.
BAGGAGE FEES ARE NOT PART OF AN ALL-INCLUSIVE PACKAGE! Please review "Updated Checked Bag and Carryon Bag Rules" at www.TSA.gov
AIRLINE SCHEDULE CHANGES & CANCELLATIONS: Occasionally airlines change flight schedules, & may even cancel flights entirely. These changes are beyond Mayfield Elite Travel's control. In the event that such a situation occur; Mayfield Elite Travel will do it’s very best to assist you with finding best possible alternate option(s). If the flight time change is minor (2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). Mayfield Elite Travel will notify you of major changes. Please Note: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. Mayfield Elite Travel is NOT responsible for any additional costs or fees imposed by the airlines. It is the responsibility of the passenger to check for last minute airline flight time changes within 24 hours of departure. Mayfield Elite Travel is not responsible for changes that may occur within 24 hours of original flight departure time.
RE-CONFIRM YOUR FLIGHTS: Mayfield Elite Travel advises you personally re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure using the “Record Locator” (found in your Mayfield Elite Travel documents)
AIRLINE CHECK IN: Please check in with your airline at the airport no later than two (2) hours prior to scheduled flight departure time.
RESORT CHECK IN: Check-in time at most resorts is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in.
DRESS CODE: ** MEN ** - Please be advised that some resort restaurants may require long pants, collared shirt, & Closed-toe shoes. Please pack accordingly.
